Most frequent questions and answers
WHEN CAN I EXPECT MY MONTHLY SUBSCRIPTION?
Your payment will draft on the 15th of each month, boxes will be packed and shipped on or around the 5th of the following month, sometimes earlier! This allows us to customize your box and sizes perfectly! Please note- Allow extra shipping time during the holidays. Additionally, Faithfully Rooted, LLC. Has no control over shipping delays caused by the postal service.
WILL I BE CHARGED SHIPPING?
YES! We ship our products anywhere in the United States for an additional flat rate. You will see your shipping costs at checkout.
Subscription Box Combo (box & shirt)…..$8.95/month.
IF I SUBSCRIBE TO THE COMBO BOX, WILL MY FAITHFULLY ROOTED BOX AND T-SHIRT CLUB SHIP SEPARATELY?
No, your t-shirt will be added to your Box that’s already shipped each month. One shipping fee for both!
HOW DOES THE SIZING RUN ON THE T-SHIRTS?
All shirts are Unisex sized for the perfect fit! Available in Adult Sizes S-2XL.
IF I'M A CURRENT FAITHFULLY ROOTED BOX SUBSCRIBER, CAN I ADD THE T-SHIRT CLUB TO MY MONTHLY SUBSCRIPTION?
YES! If you are on a current month to month plan you can grab the Faithfully Rooted Box + T-Shirt Club Combo for just $69.00 (make it a 6 month subscription to save 10%, or a 12 month subscription to save 15%!) Please note – this request must be received 14 days before your billing date (by the 1st of the month) to receive your T-Shirt in your next box.
When your COMBO order is processed, we will go in and remove your current box subscription.
We apologize, at this time you may not add on to existing 6 or 12 month subscription plans until that commitment period is over. Feel free to email us at firstname.lastname@example.org we may have a special promo code for those in this option that want the T-Shirt!
I'M A CURRENT FAITHFULLY ROOTED BOX SUBSCRIBER BUT I WANT TO SWITCH TO ONLY RECEIVING THE T-SHIRT EACH MONTH? WHAT DO I DO?
If you are on a current month to month plan simply purchase the T-shirt Club Subscription and email us a note at email@example.com that you’re wanting to switch over. Please note – this request must be received 14 days before your billing date (by the 1st of the month) or you will be charged for the following month subscription box and your monthly t-shirt.
WHAT IF I WANT TO CANCEL?
Faithfully Rooted, LLC. products and services are offered on an ongoing basis with a 1, 6 or 12 month subscription periods. You may cancel your subscriptions at any time by emailing firstname.lastname@example.org. Emailing does not initiate any kind of refund if you fail to cancel before the renewal date.
If you cancel your subscription before the end of an existing commitment period, you will be charged for the remainder of that subscription period.
Any discounts given on the first month of a 6 or 12 month subscription require that you stay subscribed for the entire initial commitment period. If you request to cancel before the end of the initial commitment period, you no longer qualify for any discount on any boxes and must pay the one-month rate for any box you received a discount on.
Cancellation requests must be received 14 days before your billing date (by the 1st of the month) or you will be charged for the following month. All cancellation requests received after the renewal date will apply to the following month.
HOW DOES Renewal Of Subscription WORK?
Faithfully Rooted, LLC. does not accept any responsibility or offer refunds for “auto renewals.” You will be automatically billed once your current subscription of 1,6, or 12 month expires unless the subscription has been set to cancel prior to your final payment date in your initial commitment.
If you do not cancel your subscription 14 days before your billing date (by the 1st of the month) prior to your renewal, your subscription will automatically renew.
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